{"id":14,"date":"2026-04-17T20:30:14","date_gmt":"2026-04-17T20:30:14","guid":{"rendered":"https:\/\/www.ebookfly.com\/?page_id=14"},"modified":"2026-04-18T12:25:11","modified_gmt":"2026-04-18T12:25:11","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/www.ebookfly.com\/index.php\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6d364e20 e-flex e-con-boxed e-con e-parent\" data-id=\"6d364e20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-466c205a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"466c205a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1 data-section-id=\"r8fvh1\" data-start=\"244\" data-end=\"272\">Politique de remboursement<\/h1>\n<p class=\"wp-block-paragraph\" data-start=\"274\" data-end=\"409\">La pr\u00e9sente politique de remboursement s\u2019applique \u00e0 l\u2019ensemble des produits et services propos\u00e9s sur le site <a class=\"decorated-link\" href=\"https:\/\/www.ebookfly.com\/\" target=\"_new\" rel=\"noopener\" data-start=\"383\" data-end=\"408\">https:\/\/www.ebookfly.com\/<\/a>.<\/p>\n<h2 data-section-id=\"5vvbvn\" data-start=\"411\" data-end=\"436\">1. Nature des produits<\/h2>\n<p data-start=\"438\" data-end=\"501\">Les produits vendus sur le site sont exclusivement num\u00e9riques :<\/p>\n<ul data-start=\"502\" data-end=\"541\">\n<li data-section-id=\"cj7ozu\" data-start=\"502\" data-end=\"524\">eBooks (PDF, EPUB)<\/li>\n<li data-section-id=\"1f6lvsm\" data-start=\"525\" data-end=\"541\">services web<\/li>\n<\/ul>\n<p data-start=\"543\" data-end=\"580\">Aucun produit physique n\u2019est exp\u00e9di\u00e9.<\/p>\n<h2 data-section-id=\"15pzfzp\" data-start=\"582\" data-end=\"604\">2. Principe g\u00e9n\u00e9ral<\/h2>\n<p data-start=\"606\" data-end=\"711\">En raison de la nature des produits num\u00e9riques, <strong data-start=\"654\" data-end=\"710\">toutes les ventes sont consid\u00e9r\u00e9es comme d\u00e9finitives<\/strong>.<\/p>\n<h2 data-section-id=\"6cvson\" data-start=\"713\" data-end=\"751\">3. Absence de droit de r\u00e9tractation<\/h2>\n<p data-start=\"753\" data-end=\"820\">Conform\u00e9ment aux dispositions applicables aux contenus num\u00e9riques :<\/p>\n<p data-start=\"822\" data-end=\"860\">Le client reconna\u00eet express\u00e9ment que :<\/p>\n<ul data-start=\"861\" data-end=\"991\">\n<li data-section-id=\"cgs3me\" data-start=\"861\" data-end=\"925\">l\u2019ex\u00e9cution du service commence imm\u00e9diatement apr\u00e8s paiement<\/li>\n<li data-section-id=\"q20yxj\" data-start=\"926\" data-end=\"991\">il renonce \u00e0 son droit de r\u00e9tractation d\u00e8s l\u2019acc\u00e8s au produit<\/li>\n<\/ul>\n<p data-start=\"993\" data-end=\"1096\">En cons\u00e9quence, <strong data-start=\"1009\" data-end=\"1095\">aucun remboursement ne peut \u00eatre effectu\u00e9 apr\u00e8s t\u00e9l\u00e9chargement ou acc\u00e8s au produit<\/strong>.<\/p>\n<h2 data-section-id=\"1qa8q7v\" data-start=\"1098\" data-end=\"1114\">4. Exceptions<\/h2>\n<p data-start=\"1116\" data-end=\"1185\">Un remboursement peut \u00eatre accord\u00e9 uniquement dans les cas suivants :<\/p>\n<ul data-start=\"1186\" data-end=\"1331\">\n<li data-section-id=\"jo6d5d\" data-start=\"1186\" data-end=\"1221\">le produit n\u2019est pas accessible<\/li>\n<li data-section-id=\"5m32nb\" data-start=\"1222\" data-end=\"1268\">une erreur technique emp\u00eache l\u2019utilisation<\/li>\n<li data-section-id=\"1aichdy\" data-start=\"1269\" data-end=\"1331\">le contenu est manifestement non conforme \u00e0 la description<\/li>\n<\/ul>\n<p data-start=\"1333\" data-end=\"1400\">Toute demande doit \u00eatre justifi\u00e9e et accompagn\u00e9e d\u2019\u00e9l\u00e9ments pr\u00e9cis.<\/p>\n<h2 data-section-id=\"m2zg0s\" data-start=\"1402\" data-end=\"1428\">5. Proc\u00e9dure de demande<\/h2>\n<p data-start=\"1430\" data-end=\"1482\">Toute demande de remboursement doit \u00eatre envoy\u00e9e \u00e0 :<\/p>\n<p data-start=\"1484\" data-end=\"1509\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1487\" data-end=\"1507\">support@ebookfly.com<\/a><\/p>\n<p data-start=\"1511\" data-end=\"1568\">Le d\u00e9lai de traitement est de <strong data-start=\"1541\" data-end=\"1567\">24 \u00e0 48 heures ouvr\u00e9es<\/strong>.<\/p>\n<h2 data-section-id=\"g3olr5\" data-start=\"1570\" data-end=\"1584\">6. D\u00e9cision<\/h2>\n<p data-start=\"1586\" data-end=\"1631\">Chaque demande est analys\u00e9e individuellement.<\/p>\n<p data-start=\"1633\" data-end=\"1741\">Le vendeur se r\u00e9serve le droit d\u2019accepter ou de refuser toute demande ne r\u00e9pondant pas aux crit\u00e8res d\u00e9finis.<\/p>\n<h2 data-section-id=\"18gm081\" data-start=\"1743\" data-end=\"1768\">7. Pr\u00e9vention des abus<\/h2>\n<p data-start=\"1770\" data-end=\"1846\">Toute tentative de fraude, d\u2019abus ou de litige injustifi\u00e9 pourra entra\u00eener :<\/p>\n<ul data-start=\"1847\" data-end=\"1937\">\n<li data-section-id=\"esxzrr\" data-start=\"1847\" data-end=\"1886\">la suspension de l\u2019acc\u00e8s au service<\/li>\n<li data-section-id=\"1q7hbo7\" data-start=\"1887\" data-end=\"1937\">le refus d\u00e9finitif de toute future transaction<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement La pr\u00e9sente politique de remboursement s\u2019applique \u00e0 l\u2019ensemble des produits et services propos\u00e9s sur le site https:\/\/www.ebookfly.com\/.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.ebookfly.com\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ebookfly.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ebookfly.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ebookfly.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ebookfly.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/www.ebookfly.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":29034,"href":"https:\/\/www.ebookfly.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/29034"}],"wp:attachment":[{"href":"https:\/\/www.ebookfly.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}